apiso Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how apiso ("we," "us," "our," or "apiso"), the operator of the online casino and sports betting platform located at https://apiso.cam, collects, uses, discloses, stores, and protects the personal information of our users ("you," "your," or "Player") in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations.

At apiso, we are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly, transparently, and securely. This Policy applies to all personal information collected through our Website, mobile applications, customer support channels, and any other means through which you interact with apiso services.

By creating an account, accessing our Platform, or using any of our services, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any aspect of this Policy, you should discontinue use of the apiso Platform immediately.

2. Information We Collect

apiso collects various types of personal information to provide, maintain, improve, and secure our gaming services. The information we collect falls into the following categories:

2.1 Information You Provide Directly

When you register for an apiso account, we collect personal information that you voluntarily provide, including:

• Identity Information: Full legal name, date of birth, gender, nationality, and copies of government-issued identification documents (Philippine passport, driver's license, UMID, postal ID, or other valid IDs) for age and identity verification purposes.
• Contact Information: Email address, mobile phone number, residential address, postal code, city, and province.
• Account Credentials: Username, password (stored in encrypted format), and security questions/answers for account protection.
• Financial Information: Bank account details, GCash or PayMaya account information, cryptocurrency wallet addresses, payment card details (processed by secure third-party payment processors), and transaction history for deposit and withdrawal processing.
• Communication Data: Records of your communications with our customer support team via live chat, email, phone, or other channels, including inquiries, complaints, feedback, and support requests.
• Verification Documents: Proof of address documents (utility bills, bank statements), proof of payment method ownership, and any additional documentation required for enhanced due diligence or regulatory compliance.

2.2 Information Collected Automatically

When you access and use the apiso Platform, we automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address, advertising IDs), and mobile network information.
• Connection Data: IP address, internet service provider, geographic location (based on IP address), time zone, and connection timestamps.
• Usage Data: Pages visited, features used, games played, betting patterns, session duration, click-through rates, navigation paths, referral sources, and interaction with promotional materials.
• Gaming Activity: Bets placed, game outcomes, winnings, losses, bonus claims, deposit and withdrawal history, account balance changes, and gameplay statistics.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixel tags, local storage, and similar tracking technologies to enhance user experience, remember preferences, analyze Platform performance, and deliver targeted content.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction confirmation, payment status, and fraud detection information from GCash, PayMaya, banks, and other payment service providers.
• Identity Verification Services: Verification results, fraud scores, and risk assessments from third-party identity verification and anti-fraud services used to comply with regulatory requirements.
• Marketing Partners: If you arrive at apiso through an affiliate or marketing partner, we may receive information about your referral source and attribution data.
• Social Media Platforms: If you interact with apiso through social media or use social login features (if available), we may receive profile information in accordance with the respective platform's privacy policies.

3. How We Use Your Information

apiso uses the personal information we collect for the following legitimate business purposes:

3.1 Service Delivery and Account Management

• Creating, maintaining, and managing your apiso account
• Processing deposits, withdrawals, and other financial transactions
• Providing access to casino games, sports betting, and other gaming services
• Tracking your gaming activity, account balance, and transaction history
• Processing bonus claims, loyalty rewards, and promotional offers
• Responding to your inquiries and providing customer support
• Communicating important account notifications, service updates, and policy changes

3.2 Legal and Regulatory Compliance

• Verifying your age to prevent underage gambling (21+ requirement)
• Confirming your identity to comply with PAGCOR Know Your Customer (KYC) regulations
• Conducting anti-money laundering (AML) checks and suspicious activity monitoring
• Detecting and preventing fraud, collusion, bonus abuse, and other prohibited activities
• Maintaining records required by PAGCOR and other regulatory authorities
• Responding to legal requests, court orders, or government investigations
• Enforcing our Terms and Conditions and protecting our legal rights

3.3 Platform Improvement and Analytics

• Analyzing user behavior and preferences to improve Platform functionality
• Testing new features, games, and services before full release
• Optimizing mobile performance and user interface design
• Conducting research and statistical analysis to enhance gaming experiences
• Identifying and resolving technical issues, bugs, and security vulnerabilities

3.4 Marketing and Communications

• Sending promotional offers, bonus notifications, and personalized recommendations (with your consent)
• Delivering targeted advertising based on your interests and gaming preferences
• Conducting surveys and gathering feedback to improve our services
• Notifying you about new games, features, and special events
• You may opt out of marketing communications at any time through your account settings or by following unsubscribe instructions in our emails

3.5 Security and Fraud Prevention

• Monitoring for suspicious account activity and unauthorized access
• Preventing multiple accounts, identity theft, and account takeovers
• Detecting betting patterns indicative of fraud, collusion, or unfair advantage
• Protecting against cybersecurity threats, hacking attempts, and malicious software
• Investigating complaints, disputes, and Terms violations

4. How We Share Your Information

apiso does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients for legitimate business and legal purposes:

4.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who perform services on our behalf, including:

• Payment Processors: GCash, PayMaya, banks, cryptocurrency payment gateways, and other financial institutions that process deposits and withdrawals
• Identity Verification Services: Third-party providers that verify age, identity, and address information for KYC compliance
• Game Providers: Software developers and gaming platform providers (Pragmatic Play, Evolution Gaming, NetEnt, etc.) whose games appear on apiso
• Cloud Storage Providers: Secure data hosting and storage services that maintain our databases and backup systems
• Customer Support Tools: Live chat, email, and ticketing systems used by our customer support team
• Analytics Providers: Services that help us analyze Platform usage and user behavior
• Security and Fraud Prevention: Anti-fraud services, cybersecurity firms, and risk management providers

All service providers are contractually obligated to protect your personal information, use it only for the specified purposes, and comply with applicable data protection laws.

4.2 Regulatory and Legal Authorities

We may disclose your personal information to government agencies, regulatory bodies, law enforcement, and courts when:

• Required by PAGCOR regulations, the Data Privacy Act of 2012, or other Philippine laws
• Responding to subpoenas, court orders, or legal processes
• Cooperating with law enforcement investigations of suspected criminal activity
• Reporting suspicious transactions to the Anti-Money Laundering Council (AMLC)
• Protecting apiso's rights, property, or safety, or that of our users or the public

4.3 Corporate Transactions

If apiso undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity as part of the transaction, subject to continued protection under this Privacy Policy or an equivalent policy.

5. Data Security Measures

apiso implements comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

• Encryption: All sensitive data, including passwords, financial information, and personal details, is encrypted using industry-standard 256-bit SSL (Secure Socket Layer) encryption during transmission and storage.
• Secure Servers: Your data is stored on secure servers protected by firewalls, intrusion detection systems, and continuous monitoring for security threats.
• Access Controls: Personal information is accessible only to authorized apiso personnel and service providers who require access to perform their duties, subject to strict confidentiality obligations.
• Regular Security Audits: We conduct regular security assessments, vulnerability testing, and third-party audits to identify and address potential weaknesses.
• Employee Training: Our staff receives ongoing training on data protection principles, security best practices, and regulatory compliance requirements.
• Two-Factor Authentication: We offer optional two-factor authentication for added account security and encourage all players to enable this feature.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us if you suspect unauthorized access to your account.

6. Data Retention

apiso retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our Terms and Conditions.

Specifically, we retain:

• Account Information: Maintained for the duration of your active account and for five (5) years after account closure or inactivity, as required by PAGCOR regulations and anti-money laundering laws.
• Transaction Records: Retained for seven (7) years after the transaction date to comply with financial record-keeping requirements and tax laws.
• Communications Records: Customer support interactions and correspondence retained for three (3) years for quality assurance and dispute resolution purposes.
• Marketing Consent Records: Maintained until you withdraw consent, plus additional time required to demonstrate compliance with data protection laws.

After the retention period expires, personal information is securely deleted or anonymized so that it can no longer identify you.

7. Your Privacy Rights

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal information. You can update most information directly through your account settings.
• Right to Erasure: You may request deletion of your personal information, subject to our legal and regulatory obligations to retain certain data.
• Right to Object: You may object to the processing of your personal information for marketing purposes or based on legitimate interests.
• Right to Data Portability: You may request to receive your personal information in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.
• Right to Lodge a Complaint: You may file a complaint with the National Privacy Commission if you believe your privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within thirty (30) days, as required by law. Please note that certain rights may be limited by our legal obligations to retain information for regulatory compliance.

8. Cookies and Tracking Technologies

apiso uses cookies and similar tracking technologies to enhance your experience on our Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, analyze Platform usage, and deliver personalized content.

We use the following types of cookies:

• Essential Cookies: Necessary for basic Platform functionality, account login, and security features. These cannot be disabled without affecting core services.
• Performance Cookies: Collect anonymous information about how you use our Platform to help us improve performance and user experience.
• Functional Cookies: Remember your preferences, language settings, and customization choices to provide personalized experiences.
• Marketing Cookies: Track your browsing activity to deliver relevant advertisements and measure campaign effectiveness.

You can control cookie preferences through your browser settings, but disabling certain cookies may limit Platform functionality. By continuing to use apiso, you consent to our use of cookies as described in this Policy.

9. Children's Privacy

apiso services are intended exclusively for individuals aged 21 years or older, in compliance with Philippine gambling regulations. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected information from a minor, we will immediately delete such information and close the associated account.

If you believe that a minor has created an account or provided personal information to apiso, please contact us immediately at [email protected] so we can take appropriate action.

10. International Data Transfers

While apiso primarily operates within the Philippines and serves Filipino players, some of our service providers and technology partners may be located outside the Philippines. When we transfer personal information to countries outside the Philippines, we ensure that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012.

These safeguards may include data processing agreements incorporating standard contractual clauses, adequacy determinations by the National Privacy Commission, or other legally recognized transfer mechanisms.

11. Changes to This Privacy Policy

apiso reserves the right to modify, update, or replace this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes by posting the updated Policy on our Website with a revised "Last Updated" date and, where appropriate, by sending email notifications to registered users.

Your continued use of the apiso Platform after changes have been posted constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your personal information.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 through the apiso Website

For complaints or concerns regarding our data protection practices that cannot be resolved through our internal processes, you may file a complaint with:

National Privacy Commission
5th Floor, Philippine International Convention Center (PICC)
Vicente Sotto Street, Pasay City, Metro Manila
Email: [email protected]
Hotline: (02) 8234-2228