apiso Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," "you," or "your") and apiso ("we," "us," "our," or "apiso"), the operator of the online casino and sports betting website located at https://apiso.cam (the "Website" or "Platform"). By accessing, registering on, or using any services provided by apiso, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

If you do not agree with any provision of these Terms, you must immediately cease using the apiso Platform and refrain from creating an account. Continued use of our services following any amendment to these Terms shall constitute your acceptance of such amendments. We reserve the right to modify, update, or replace these Terms at any time without prior notice. It is your responsibility to review these Terms periodically for changes. Your continued use of the apiso Platform after modifications have been posted constitutes your acceptance of the revised Terms.

2. Eligibility and Age Restrictions

To register and use the apiso Platform, you must meet all of the following eligibility requirements:

• Age Requirement: You must be at least twenty-one (21) years of age or older. This age restriction is mandated by Philippine law and PAGCOR regulations governing online gambling. apiso strictly enforces this requirement and reserves the right to request proof of age at any time. Accounts registered by individuals under 21 years of age will be immediately closed, and any winnings will be forfeited.
• Legal Capacity: You must have the legal capacity to enter into binding contracts under the laws of the Republic of the Philippines. You must not be legally incapacitated or under any legal disability that would prevent you from entering into enforceable agreements.
• Jurisdiction: You must be a resident of the Philippines or physically located within Philippine territory when accessing the apiso Platform. Our services are licensed by PAGCOR exclusively for Philippine residents and are not intended for use by individuals located outside the Philippines.
• Single Account: You are permitted to maintain only one (1) account with apiso. Creating multiple accounts is strictly prohibited. If we detect duplicate accounts, all such accounts will be closed, and any balances, bonuses, and winnings may be forfeited.
• Self-Exclusion Status: You must not be currently self-excluded from gambling activities with apiso or any other PAGCOR-licensed operator. If you have previously self-excluded, you may not register or use our services until the self-exclusion period has expired and you have followed the proper procedures for reinstatement.
• Legal Compliance: You must not use the apiso Platform for any illegal or unauthorized purpose, including but not limited to money laundering, fraud, or any violation of Philippine law or international law.

3. Account Registration and Security

3.1 Account Creation

To access the full range of apiso services, including real-money gaming and sports betting, you must create a personal account by completing the registration process. During registration, you will be required to provide accurate, current, and complete information, including but not limited to your full legal name, date of birth, residential address, email address, mobile phone number, and any other information requested by apiso.

You agree to provide only truthful and accurate information during registration and to promptly update your account information if any details change. Providing false, misleading, or inaccurate information is a material breach of these Terms and may result in immediate account suspension or termination and forfeiture of any funds in your account.

3.2 Identity Verification

apiso is required by PAGCOR regulations and anti-money laundering laws to verify the identity of all players. As part of our Know Your Customer (KYC) procedures, we may request that you submit copies of government-issued identification documents, proof of address, and/or proof of payment method ownership. Acceptable forms of identification include Philippine passport, driver's license, UMID, postal ID, or any government-issued ID containing your photograph, full name, date of birth, and ID number.

You must submit the requested verification documents within the timeframe specified by apiso. Failure to provide adequate verification may result in restrictions on your account, including the inability to make deposits, place bets, or process withdrawals. apiso reserves the right to request additional verification at any time, particularly before processing large withdrawals or if suspicious activity is detected.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your apiso account credentials, including your username and password. You must not share your login information with any third party or allow any other person to access your account. You agree to immediately notify apiso of any unauthorized use of your account or any other breach of security.

apiso will not be liable for any losses, damages, or expenses arising from your failure to maintain the security of your account credentials. You are responsible for all activity that occurs under your account, whether authorized by you or not, unless you have notified apiso of unauthorized access in a timely manner.

We strongly recommend that you use a strong, unique password for your apiso account, enable two-factor authentication if available, log out of your account after each session, and never access your account from public or shared computers or unsecured networks.

4. Deposits and Payments

4.1 Deposit Methods

apiso accepts deposits through various payment methods commonly used in the Philippines, including but not limited to GCash, PayMaya, bank transfers to major Philippine banks (BPI, BDO, Metrobank, UnionBank, and others), and cryptocurrency. The available payment methods and any associated fees or processing times will be displayed on the Website at the time of deposit.

All deposits must be made in Philippine Pesos (PHP) unless otherwise specified. Minimum and maximum deposit limits apply and may vary depending on the payment method selected and your account status. You may only use payment methods registered in your own name. Deposits from third-party payment sources are strictly prohibited and may result in account suspension and forfeiture of funds.

4.2 Payment Processing

Deposits are typically processed instantly or within a few minutes, depending on the payment method selected. However, processing times may be affected by factors outside our control, including bank processing times, network congestion, or technical issues with third-party payment processors. apiso is not responsible for delays caused by external payment providers or financial institutions.

If a deposit fails or encounters an error, the funds will be returned to your original payment source. In the event of a technical error resulting in an incorrect account balance, apiso reserves the right to correct the error and adjust your account balance accordingly.

4.3 Deposit Limits and Responsible Gaming

As part of our commitment to responsible gaming, apiso allows players to set voluntary deposit limits on their accounts. You may configure daily, weekly, or monthly deposit limits through your account settings. Once a deposit limit is set, it will take effect immediately for increases or after a cooling-off period for decreases, as mandated by PAGCOR responsible gaming guidelines.

apiso reserves the right to implement mandatory deposit limits or decline deposits at our discretion, particularly if we suspect problem gambling behavior, money laundering, or other prohibited activities.

5. Withdrawals and Payouts

5.1 Withdrawal Requests

You may request to withdraw funds from your apiso account at any time, provided that your account is fully verified, you have met all applicable wagering requirements for any bonuses received, and your account is in good standing. Withdrawal requests can be made through the cashier section of your account.

Withdrawals will be processed to the same payment method used for your most recent deposit whenever possible. In cases where this is not feasible, apiso may require you to use an alternative withdrawal method. Minimum and maximum withdrawal amounts apply and are displayed on the Website.

5.2 Withdrawal Processing Times

apiso strives to process withdrawal requests as quickly as possible. GCash and PayMaya withdrawals are typically processed within 15-30 minutes for verified accounts. Bank transfers may take 1-3 business days, depending on the receiving bank's processing times. Cryptocurrency withdrawals are usually processed within 24 hours.

Processing times may be longer for first-time withdrawals, large withdrawal amounts, or if additional verification is required. apiso reserves the right to conduct security checks before processing withdrawals, which may extend processing times. We will make reasonable efforts to notify you if your withdrawal will be delayed beyond our standard timeframes.

5.3 Withdrawal Limits and Fees

apiso may impose daily, weekly, or monthly withdrawal limits depending on your account status, VIP level, and payment method selected. Higher withdrawal limits may be available for VIP players or by special arrangement. Progressive jackpot winnings and exceptionally large wins may be paid out in installments over time, as specified in the applicable game rules.

apiso does not charge withdrawal fees for most payment methods, particularly GCash and PayMaya withdrawals. However, third-party payment processors or financial institutions may impose their own fees, which are beyond our control. Any applicable fees will be disclosed before you confirm your withdrawal request.

5.4 Anti-Money Laundering Compliance

In compliance with Philippine anti-money laundering laws and PAGCOR regulations, all withdrawal requests are subject to review and verification. You must wager at least 100% of your deposit amount before requesting a withdrawal. Accounts used primarily for transferring funds without engaging in genuine gaming activity may be suspended or closed.

apiso reserves the right to request additional documentation, conduct enhanced due diligence, or report suspicious transactions to relevant authorities as required by law. Accounts suspected of being used for money laundering or other illegal activities will be immediately frozen, and all funds may be confiscated pending investigation.

6. Bonuses and Promotions

6.1 Bonus Terms

apiso offers various bonuses and promotions to players, including welcome bonuses, deposit bonuses, free spins, cashback offers, and VIP rewards. All bonuses are subject to specific terms and conditions, which will be clearly stated in the promotional materials and on the Website. You agree to read and understand the terms of any bonus before accepting it.

Bonuses are generally subject to wagering requirements, which specify the amount you must wager before bonus funds can be converted to withdrawable cash. Wagering requirements, game contributions, maximum bet limits, restricted games, and expiration periods vary by promotion and will be clearly disclosed. Failure to meet the wagering requirements within the specified timeframe will result in forfeiture of the bonus and any associated winnings.

6.2 Bonus Abuse

apiso strictly prohibits bonus abuse, which includes but is not limited to creating multiple accounts to claim bonuses multiple times, colluding with other players, using betting patterns designed solely to meet wagering requirements with minimal risk, or any other manipulative behavior intended to exploit promotional offers.

If we detect or reasonably suspect bonus abuse, we reserve the right to void all bonuses, confiscate any winnings derived from abusive behavior, suspend or terminate your account, and report the matter to relevant authorities if fraudulent activity is involved. The decision of apiso regarding bonus abuse is final and binding.

7. Gameplay Rules and Conduct

7.1 Fair Play

All players must engage in fair play at all times. Cheating, collusion, using automated betting software or bots, exploiting software vulnerabilities, or engaging in any form of fraudulent activity is strictly prohibited and will result in immediate account termination and forfeiture of all funds.

apiso employs sophisticated fraud detection systems and regularly monitors gameplay for suspicious patterns. We reserve the right to review game logs, betting patterns, and account activity to ensure compliance with our fair play policies.

7.2 Game Rules and Malfunctions

All games on the apiso Platform are governed by specific rules, which are accessible within each game or on the Website. You agree to familiarize yourself with the rules of any game before playing. In the event of a conflict between these Terms and specific game rules, the game rules shall prevail for matters specific to that game.

In the rare event of a game malfunction, software error, or technical issue that affects game outcomes, all affected bets and game rounds will be void, and affected wagers will be returned to players' accounts. apiso is not liable for any losses, damages, or disappointed expectations resulting from technical malfunctions, interrupted gameplay, or errors in game software.

8. Intellectual Property

All content on the apiso Platform, including but not limited to text, graphics, logos, images, software, audio, video, game designs, and trademarks, is the exclusive property of apiso or our licensors and is protected by Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the apiso Platform solely for your personal, non-commercial entertainment purposes. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any content from the apiso Platform without our express written permission.

9. Limitation of Liability

To the maximum extent permitted by Philippine law, apiso and its officers, directors, employees, affiliates, licensors, and service providers shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or related to your use of the Platform, including but not limited to loss of profits, loss of data, loss of business opportunities, or any other commercial damages or losses.

apiso's total liability to you for all claims arising out of or related to these Terms or your use of the Platform shall not exceed the amount of deposits you made to your apiso account in the six (6) months preceding the claim, or Five Thousand Philippine Pesos (₱5,000), whichever is lower.

10. Dispute Resolution and Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or related to these Terms or your use of the apiso Platform shall be subject to the exclusive jurisdiction of the courts of Metro Manila, Philippines.

Before initiating any formal legal proceedings, you agree to first attempt to resolve disputes through apiso's internal complaint resolution process. You may submit complaints to our customer support team, and we will make reasonable efforts to resolve the matter within thirty (30) days.

11. Account Suspension and Termination

apiso reserves the right to suspend or terminate your account at any time, with or without notice, if we reasonably believe you have violated these Terms, engaged in fraudulent activity, abused bonuses, or otherwise acted in a manner detrimental to apiso or other players. Upon termination, you will forfeit any pending bonuses and, in cases of material breach, may forfeit all account funds.

You may request to close your account at any time by contacting customer support. Upon voluntary account closure, any remaining balance (excluding uncompleted bonus funds) will be returned to you after settlement of all pending bets and resolution of any outstanding issues.

12. Responsible Gaming

apiso is committed to promoting responsible gaming and preventing problem gambling. We provide tools to help you manage your gaming activity, including deposit limits, session time limits, reality checks, cooling-off periods, and self-exclusion options. These tools are accessible through your account settings or by contacting customer support.

If you believe you may have a gambling problem, we encourage you to seek help from professional organizations. Responsible gaming resources are available on our Website and through organizations such as the National Center for Mental Health in the Philippines.

13. Privacy and Data Protection

Your privacy is important to us. The collection, use, storage, and protection of your personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the apiso Platform, you consent to the collection and use of your information as described in our Privacy Policy and acknowledge that your data may be processed in accordance with applicable Philippine data protection laws.

14. Contact Information

If you have any questions, concerns, or complaints regarding these Terms or the apiso Platform, please contact our customer support team:

• Email: [email protected]
• Live Chat: Available 24/7 through the Website
• Customer Support Hours: 24 hours a day, 7 days a week